CSR Training Tip: 10/70 Rule
During our webinar earlier last month, we discussed how to create an opportunity from extreme winter events. Click here to watch it again. One topic, in particular, that piqued the interest of the audience was the concept of the “10/70 Rule”. Before we go further,...
PRESS RELEASE: Angus Monitoring Service LLC Welcomes David Montgomery To The Team!
Industry Veteran David Montgomery Joins Angus Monitoring Service to Support Gremlin Tank Monitor Deployments Angus Monitoring Service, LLC is proud to announce that David Montgomery has joined the company as Customer Relationship Manager. In this new role, Montgomery...
Why you need electronic tank monitors and extreme cold weather
Written by guest blogger, Gary Sippin, VP of Sippin Energy Products and existing GREMLIN® user Many energy marketers have experienced an alarming number of run outs, many that came unexpectedly, and not necessarily because they were behind on deliveries. Many...
Evaluate Your Company’s Financial Health in Just 30 Minutes
Simple metrics to evaluate your company’s financial health Let’s face it, many owners and managers in the fuel distribution industry are great at operations and customer service but turn a blind eye to an in-depth evaluation of the financial and banking side of the...
Coping With Cold Snaps Doesn’t Have To Be Hard
You know the feeling. It happens like clockwork every time there is a severe cold snap or snow storm. Customer Panic. Calls flood your office from customers worried they’ll runout when you know they should have plenty. You and your team are scrambling, trying to...
Tip the scales in your favor
Picture the following scenario: You are the manager of a small group of CSR’s, and two of them approach you at the same time with customers who have just called in. One CSR has fielded a call from a customer who generates about $50 per year in profits to your company,...
The New ICE
In my iPhone, under ICE, for “In Case of Emergency” is, logically, my wife’s contact information. Not sure whom she would have people contact in the case of an emergency – my guess is that it would be one of my kids. That is probably logical, as well! In our...
Top Takeaways from “Unlock Your Customer’s Secrets”
Recently our very own Phil Baratz was at the Eastern Energy EXPO in Hershey, PA and NEFI EXPO in Worcester, MA where he presented how to unlock your customer’s secrets. He received thoughtful questions so we put together a list of the top takeaways and FAQs....