We have been data geeks for almost 3 decades

We have used data to help our clients track hedges for their pricing programs, to notify them when their margins were far away from their budgeted amounts, and to let them know when their customers’ tanks were running low.  With access to an almost endless about of data, we help our clients navigate their operational…

5 Steps to Leverage Your CSR to Make Your Company More Money

Written by: Danny Silverman Customer Service Representatives (CSR) are vital to your operation, but do you really know why? At first you may have needed a dedicated trained professional to handle your customer calls, but as the world trends towards building an “experience” with brands, the CSR’s responsibility has evolved. They now troubleshoot service calls,…

CSR Training Tip: 10/70 Rule

During our webinar earlier last month, we discussed how to create an opportunity from extreme winter events. Click here to watch it again. One topic, in particular, that piqued the interest of the audience was the concept of the “10/70 Rule”. Before we go further, let’s take a quick step back. When you are in…

Tip the scales in your favor

Picture the following scenario: You are the manager of a small group of CSR’s, and two of them approach you at the same time with customers who have just called in. One CSR has fielded a call from a customer who generates about $50 per year in profits to your company, and the other CSR…

Creating a Culture of Informed Decision Making

Every day, the most important job everyone in your company does is to make sure your fuel business performs well. Yet as logical as this sounds, it is actually quite difficult to pull off.