How do we retain customers? Start by looking closely at your most loyal customers and see what they have in common. As we’ve studied over 500,000 customers from over 150 dealers, we’ll give you a hint: The most loyal customers are the ones on Price Cap Programs! Wondering how you can introduce this powerful tool to your customer base or how it’s offered, hedged and tracked? Read more...
In the world of heating fuel distribution, efficiency is paramount. Today's heating fuel dealers face the day-to-day challenge of ensuring timely, dependable, and cost-effective deliveries to their customers. Optimizing delivery operations not only enhances customer satisfaction but also streamlines business processes and positively affects your bottom line. To help get you started, our team has put together a few strategies you can implement to optimize delivery efficiency (and profits).
In his recent article, featured in the January issue of Fuel Oil News, Rashaan Baskerville discusses how a current interest phenomenon may provide you with a rare opportunity to significantly reduce your interest expenses.
How do you describe a year that began with one of the warmest winters in recent history and ends with OPEC+ members signing off on an admittedly vague plan to phase out fossil fuels at COP28? My answer is… it was better than the prior two years! We are completing a year of relative normalcy…
Keeping customers warm through the winter is the most important part of your business. So, it’s no surprise that deliveries are the largest component of your expenses. When you dig into ways to cut down on those expenses in many cases it comes down to making larger and (therefore) fewer deliveries. However, simply targeting larger deliveries may or may not be optimal and as such may not decrease but actually increase delivery costs! How do you define an Optimal Delivery?
