What Can’t Technology Do? Change Your Behavior.
It seems that technological changes are coming at us at the speed of, well – technology. From an app to deliver food to your door within minutes of your order, to the latest innovation that keeps your car in its lane while at the same time keeping it a safe...
5 Steps to Leverage Your CSR to Make Your Company More Money
Written by: Danny Silverman Customer Service Representatives (CSR) are vital to your operation, but do you really know why? At first you may have needed a dedicated trained professional to handle your customer calls, but as the world trends towards building an...
Top 5 Business Intelligence Misconceptions
Written by: Philip Baratz, president of Angus Energy As seen in Oil and Energy Magazine So you’ve decided to step into the great unknown that is Business Intelligence (BI) software … what now? What exactly are you going to get out of this thing? How hands-on do you...
CSR Training Tip: 10/70 Rule
During our webinar earlier last month, we discussed how to create an opportunity from extreme winter events. Click here to watch it again. One topic, in particular, that piqued the interest of the audience was the concept of the “10/70 Rule”. Before we go further,...