CSR Training Tip: 10/70 Rule

Apr 20, 2018 | Company Culture, Heating Oil Dealer, Propane, Propane Dealer, Small Business

During our webinar earlier last month, we discussed how to create an opportunity from extreme winter events. Click here to watch it again. One topic, in particular, that piqued the interest of the audience was the concept of the “10/70 Rule”. Before we go further,...

PRESS RELEASE: Angus Monitoring Service LLC Welcomes David Montgomery To The Team!

Apr 18, 2018 | Company Culture, Heating Oil Dealer, Propane, Propane Dealer, Tank Monitoring, Uncategorized

Industry Veteran David Montgomery Joins Angus Monitoring Service to Support Gremlin Tank Monitor Deployments Angus Monitoring Service, LLC is proud to announce that David Montgomery has joined the company as Customer Relationship Manager. In this new role, Montgomery...

Tip the scales in your favor

Aug 11, 2017 | Company Culture, Heating Oil Dealer, Propane, Propane Dealer, Small Business

Picture the following scenario: You are the manager of a small group of CSR’s, and two of them approach you at the same time with customers who have just called in. One CSR has fielded a call from a customer who generates about $50 per year in profits to your company,...

Creating a Culture of Informed Decision Making

Apr 12, 2017 | Company Culture, Heating Oil Dealer, Propane Dealer, Small Business

Every day, the most important job everyone in your company does is to make sure your fuel business performs well. Yet as logical as this sounds, it is actually quite difficult to pull off. By their nature, people in any organization drift to a mindset where tasks,...