MID-SEASON COURSE CORRECTION: TOOLS TO GET YOUR COMPANY BACK ON TRACK
This winter showed up later than expected, leaving companies eager to make up for the late start and get back on track before the winter fizzles out. This was followed by a bomb cyclone and arctic air that, although profitable, left all of us scrambling and running...
Evaluate Your Company’s Financial Health in Just 30 Minutes
Simple metrics to evaluate your company’s financial health Let’s face it, many owners and managers in the fuel distribution industry are great at operations and customer service but turn a blind eye to an in-depth evaluation of the financial and banking side of the...
Coping With Cold Snaps Doesn’t Have To Be Hard
You know the feeling. It happens like clockwork every time there is a severe cold snap or snow storm. Customer Panic. Calls flood your office from customers worried they’ll runout when you know they should have plenty. You and your team are scrambling, trying to...
Tip the scales in your favor
Picture the following scenario: You are the manager of a small group of CSR’s, and two of them approach you at the same time with customers who have just called in. One CSR has fielded a call from a customer who generates about $50 per year in profits to your company,...