October 4, 2018
Written by: Danny Silverman Customer Service Representatives (CSR) are vital to your operation, but do you really know why? At first you may have needed a dedicated trained professional to handle your customer calls, but as the world trends towards building an “experience” with brands, the CSR’s responsibility has evolved. They now troubleshoot service calls,…
September 19, 2018
Written by: Steve Kurtz, Vice President of Operations of Angus Monitoring Services, GREMLIN tank monitors While saying “yes” to tank monitors is becoming easier, however the question that arises shortly after the decision to purchase tank monitors is to what type of monitors you need for your customer base. Your customers are comprised…
August 27, 2018
As you all know, weather can dictate how profitable your company will be during the season. Some of you may already be familiar with weather hedging programs and may even have implemented them into your company’s strategy. While we still see many companies with misconceptions about weather hedging, the main source of this misunderstanding stems…
August 27, 2018
Weather hedging may seem unnecessary – until it isn’t. One month you have record low temperatures followed by another month with record high temperatures. The point is, weather is too unpredictable and can negatively affect the success of your company. While we may not be able to predict the weather, there are certainly ways to…
August 23, 2018
America is facing an increasing labor shortage in the trucking industry with 63,000 open positions in 2018. While some fuel marketers are feeling the effects of this shortage, others are not or are pretending that this will pass. The reality is that while companies try to attract more drivers with higher pay and bonuses, the number of open positions is expected to double in the next few years. Thankfully, the heating fuel industry has solutions that can help fuel marketers survive this driver shortage and set them up for success in the coming years.