You know the feeling. It happens like clockwork every time there is a severe cold snap or snow storm. Customer Panic. Calls flood your office from customers worried they’ll runout when you know they should have plenty. You and your team are scrambling, trying to triage your base, figure out who to get to first,…
Picture the following scenario: You are the manager of a small group of CSR’s, and two of them approach you at the same time with customers who have just called in. One CSR has fielded a call from a customer who generates about $50 per year in profits to your company, and the other CSR…
In my iPhone, under ICE, for “In Case of Emergency” is, logically, my wife’s contact information. Not sure whom she would have people contact in the case of an emergency – my guess is that it would be one of my kids. That is probably logical, as well! In our ever-changing world of retail oil…
Recently our very own Phil Baratz was at the Eastern Energy EXPO in Hershey, PA and NEFI EXPO in Worcester, MA where he presented how to unlock your customer’s secrets. He received thoughtful questions so we put together a list of the top takeaways and FAQs. Analyzing your customer base to better understand how…
Angus Monitoring Service, LLC announced that it has added a propane version to its popular Gremlin tank monitor lineup. Propane models will work off either Cellular or RF connections, and come at a much lower price point than competitor’s models.
Just because you can, doesn’t mean you should. – Tech Savvy mantra Just because you should, doesn’t mean you will. – Tech Scared mantra With the world of technology rapidly changing, and often bypassing us at lightening-speed, it is difficult to understand all the costs and benefits of the various offerings that we are bombarded with.
One thing the industry has been lacking is a good set of reference points, commonly referred to as Benchmarks. Without benchmarks, you only know how you are doing relative to the budget you set for yourself...
Every day, the most important job everyone in your company does is to make sure your fuel business performs well. Yet as logical as this sounds, it is actually quite difficult to pull off.
In recent years, long-established heating oil dealers have been jumping into the propane delivery business at a quickening pace, in an effort
As the statistics continue to show, the percentage of residences occupied by renters, versus those occupied by owners, continues to grow
